Custom Botanique FAQ's

  1. Are Custom Botaniques made in the USA? Yes. Handmade in the USA.
  2. How much is shipping? We offer free shipping on orders of $75 or more.
  3. Can you match colors to my nursery, wedding, or event? Yes. We love special requests! Select "Custom Color" as your color option and leave your request in the "Special Request Notes" text box. You may also email info@custombotanique.com a photo of your nursery or your inspiration etc. We've matched to art, bedding, wallpaper etc.
  4. How big are the signs? Dimensions are included on each product page and if you'd like to know specific dimensions prior to ordering, please email info@custombotanique.com with the name and font you're interested in. We'll followup via email with expected dimensions.
  5. How much do Custom Botaniques weigh? Typically signs are 3-5 lbs.
  6. How do I clean my Custom Botanique? We recommend removing from wall and cleaning outdoors. A blow dryer on cool and low can help to blow away any dust. You can also gently brush petals with a soft makeup brush.
  7. When will I receive my order? Current turnaround time to receive orders is 3 weeks.
  8. Is expediting design and shipping available? Yes! You have the option of expediting design, fabrication, and shipping. Expedited orders arrive to you in 10 days. If you need your order faster, please contact us at info@custombotanique.com to get a custom quote.
  9. Can I select the flowers used? Yes. You may select your flowers and greenery when placing your order. If you don't see a specific flower you'd like included, please add a note with your specific flower requests in the "Special Request Notes" of each product. We try hard to fulfill Special Request Notes but cannot always guarantee it. If we cannot fulfill your request, we will followup with you via email.
  10. Can I exclude flowers from being used? If you're not a fan of roses that's okay! Just leave a note with flowers to exclude in the "Special Request Notes" text box.
  11. What size are the flowers? Flowers vary from 1cm to 5 inches in width. We try to show size variation in photos and you can see differences on the product page, in our gallery, and via instagram. If you have specific size questions or want to see your flowers together before placing your order, please email us a request at info@custombotanique.com or reach out to us on instagram.
  12. Did you make a sign for X celebrity or Y? Our lips are sealed! What name did X or Y order? Still sealed!
  13. What are other common special requests? If you're ordering a name or word with the letter "i" included, feel free to specify if you'd like a flower to dot the "i".  Another common request is to match to a photo seen on Instagram or in our gallery - just let us know which name or image you like and we can use it to base the design.
  14. Are your products custom made for me? Each Custom Botanique is a unique handmade product made just for you. Each is one-of-a-kind. First the name is designed and a template is created. Next the sign is hand cut from premium Baltic Birch. Mounting holes are pre-drilled in case you want to use the included hardware. Then, preserved moss is applied to the sign. Finally, our design team selects faux florals according to your order and arranges them on your Custom Botanique.
  15. How long do they last? As long as you want them to. We use preserved moss and faux florals, meaning they will not wilt or die like fresh flowers do.
  16. Is the moss real? The moss is real preserved reindeer moss. The flowers are faux.
  17. Will my Custom Botanique dry out? Our moss is preserved to maintain its color and minimize shedding. However, some shedding during shipment and transit is normal. Custom Botaniques are better than fresh flowers because they last. Some drying is natural but the look will be preserved over time. If your moss is dry to the touch, you may remove from wall and carefully spray with water bottle so that it regains its body and soft touch.
  18. What kind of flowers are used? A variety of faux flowers are hand selected by our lead designer, a former flower buyer for a major retailer. The best part about this? They last and last unlike fresh flowers.
  19. Does Custom Botanique ship to Alaska, Hawaii, PO Boxes, or countries other than the USA? Not right now but check back soon.
  20. How do I hang my Custom Botanique? Holes are predrilled on the backside of each side and mounting hardware is included. Other options include hanging with decorative ribbon or using adhesive strips like Command strips (sold separately) or in another secure manner. Mobiles include tulle ribbon to use while hanging. Please make sure to hang any product out of reach of small hands.
  21. Can you do something completely custom like a different font, handwriting, stacked text, or logos? Yes! Email us at info@custombotanique.com for a custom quote.
  22. Can I order a custom size? Yes! Email us at info@custombotanique.com and let us know what you're looking for. 
  23. This is a gift. How will the recipient know it's from me? Orders are not shipped with picking slip so if you're shipping a gift, please add a gift note.
  24. Do you offer gift notes? Yes! A gift note can be added in the cart. If a gift note is selected, it is hand written and included with shipment.
  25. Do you offer gift packaging? Each order comes wrapped in our secure floral wrap including bubble, plastic, kraft paper, raffia ribbon and a flower accent.
  26. Can I return my Custom Botanique? Unfortunately, no. Our products are custom made by order and so all sales are final.
  27. How do I ask more questions? Email us at info@custombotanique.com