Custom Botanique FAQ's

    1. Are Custom Botaniques made in the USA? Yes. Handmade in the USA.
    2. Can you match colors to my nursery, wedding, or event? Yes. We love special requests. Select "Custom Color" as your color option and leave your request in the "Special Request Notes" text box. You may also email a photo of your nursery or your inspiration etc. We've matched to art, bedding, wallpaper etc.
    3. Can I select the flowers used? Yes. Add a note with your specific flower requests in the "Special Request Notes" of each product. 
    4. Can I exclude flowers from being used? If you're not a fan of roses that's okay! Just leave a note with flowers to exclude in the "Special Request Notes" text box.
    5. What are other common special requests? If you're ordering a name or word with the letter "i" included, feel free to specify if you'd like a flower to dot the "i".  Another common request is to match to a photo seen on Instagram or in our gallery - just let us know which name or image you like and we can use it to base the design.
    6. Are your products custom made for me? Each Custom Botanique is a unique handmade product made just for you. Each is one-of-a-kind. First the shape of the letter is cut from fibreboard. Then, preserved moss is applied to the fibreboard. Finally, our design team selects faux florals according to your order and arranges them on your Custom Botanique.
    7. How long do they last? As long as you want them to. We use preserved moss and faux florals, meaning they will not wilt or die like fresh flowers do.
    8. Is the moss real? The moss is real preserved reindeer moss.
    9. Will my Custom Botanique dry out? Our moss is preserved to maintain its color and minimize shedding. However, some shedding during shipment and transit is normal. Custom Botaniques are better than fresh flowers because they last. Some drying is natural but the look will be preserved over time.
    10. What kind of flowers are used? A variety of faux flowers are hand selected by our lead designer, a former flower buyer for a major retailer. The best part about this? They last and last unlike fresh flowers.
    11. When will I receive my Order? Within three weeks. 
    12. Is expediting design and shipping available? Yes! You have the option of expediting design, fabrication, and shipping. Expedited orders arrive to you in 10 days. If you need your order faster, please contact us at to get a custom quote.
    13. Does Custom Botanique ship to Alaska, Hawaii, PO Boxes, or countries other than the USA? Not right now but check back soon.
    14. How do I hang my Custom Botanique? Large letters and names include keyhole mounts on the exterior back which hang on nails. Other options include hanging with decorative ribbon or using adhesive strips like Command strips or in another secure manner. Mobiles include tulle ribbon to use while hanging.
    15. Can you do something completely custom like a different font, handwriting, or logo? Yes! Email us at for a custom quote.
    16. Can I order a custom size? Yes, we will ship products up to 30"! Email us at and let us know what you're looking for. 
    17. This is a gift. How will the recipient know it's from me? Orders are not shipped with picking slip so if you're shipping a gift, please add a gift note.
    18. Do you offer gift notes? Yes! A gift note can be added in the cart. If a gift note is selected, it is hand written and included with shipment.
    19. Do you offer gift packaging? Yes! Each order comes wrapped in our elegant floral gift wrap including tissue, plastic, raffia ribbon and a flower accent.
    20. Can I return my Custom Botanique? Unfortunately, no. Our products are custom made by order and so all sales are final.
    21. How do I ask more questions? Email us at